FAQ's of Dallas Security System

Frequently Asked Question & Answer

Our systems are monitored locally by an advanced, state of the art Central Station that is listed by Underwriters Laboratories (UL) and is backed up by a “hot redundant” second facility. In the event of a service disruption, the backup station will continue to service the needs of our customers.

We do not subcontract monitor systems for other alarm companies in our Central Station. We feel that this allows us to provide a higher quality service for our own clients.

Dallas Security Systems installs equipment that can be monitored and serviced by others. We do not intentionally install unique equipment that only we can obtain and sell.

We offer same day service if the request is called in by 12 noon and next day service for requests received after 12 noon. If the service call is considered an emergency, we will be there the same day to make the repair.

We cover the Dallas-Ft. Worth Metroplex and surrounding counties. To the north, we go as far as the Oklahoma line. To the south, we have accounts in Waco. To the east, we have accounts in Tyler. To the west, we will go as far as Mineral Wells.

We can monitor most intrusion systems. If possible, get the brand name and model number of your control equipment when you call us. We can then tell you what we can do with your existing system. The same holds true for access control systems as well.

We have a prepared Reference List of major commercial customers along with contact name and phone number. We do not print a list of residential references but we will call several customers in your area and with their permission, give you several to call.

No. We use our own employees (that are background checked and drug tested) to do the vast majority of our installations. We use outside electrical contractors to run high voltage wiring if needed or locksmiths when needed but most of the wiring and termination of the security system is done by our own employees.

Yes. We are members of the North Texas Alarm Association (NTAA) and the Texas Burglar & Fire Alarm Association (TBFAA). We are also active in the American Society for Industrial Security (ASIS) and the Building Owners & Managers Association (BOMA).

Dallas Security Systems was established by Dallas Police Department Officers Bill Monroe and Dale Meadows in 1978.

Due to our past history on large projects, we have the ability to provide both bid bonds and performance bonds on almost any project.

Dallas Security Systems is privately owned and operated. All owners are still active in daily operations.

Reviews

See What Our Customers Have to Say

"Dallas Security has always offered me the best level of customer service with my security systems. They are on time and very professional. I am happy to support a local owned security company!"
Kenny M.

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I work for Messiah Lutheran Church in Plano, Texas. Our buildings are 16 years old and have been protected by Dallas Security since day 1. We have had only but good experiences with them and look forward to many more ... Read more about reviewRead More

Don Johnson

Nick at Dallas Security Systems was my first phone call for my residential video security system installation. Nick provided an affordable price, the right project management and a qualified installation team. Read more about Keith Shaver reviewRead More

Keith Shaver

When choosing a home security system we chose DSS because of their great reviews. Once we simply scheduled and when the technician arrived we knew we made the RIGHT DECISION! Things have been so smooth... Read more about Zachary W reviewRead More

Zachary W

The technician (Rudy) came by and did a good job helping me with my request to move our access control software. He was easy to work with and we continue to be glad to be working with DSS. Read more about Thad Hutcheson reviewRead More

Thad Hutcheson

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