Floyd Gallagos

Plano, TX

March 12, 2025

Customer requested that DSS install an emergency lockdown button. We ran 22/4 wire from the panel to the office location and installed the lockdown button. We terminated the wires and programmed the button. We programmed the link to outputs. We also installed a RBSN relay and wired the relay into the DMP. Finally, we tested the system and verified the doors responded to the lockdown button.

Dallas, TX

February 25, 2025

Customer contacted us to repair two Vitek Dome cameras. When we arrived, there was no power to the existing camera. We then traced the wiring and discovered that the power source at the reception desk was cut off somewhere along the line, which resulted in no power reaching the camera. We found an alternative power supply in a closet near the camera; it had been unplugged. We plugged in the transformer and restored power to the camera location. After that, we installed the new camera and focused it.

Greenville, TX

January 31, 2025

Customer contacted DSS to figure out why their alarm system failed to test. DSS met with their IT specialist. He ran some diagnostics on the network switch while we tested the cable. The cable was showing an open on one of the blue pair and one of the brown pair. After replacing the cable connections, a test still showed the same opening. We ran 30’ of new CAT6 while the IT Specialist reset the switch. Once the switch came back online, we tested for communications, which was a success. Both the alarm system as well as the access systems are operational and communicating.

Dallas, TX

January 30, 2025

Customer called DSS because their motion detector was not releasing the door. While we were there, we also discovered the intercom was unplugged so we plugged it up. To repair the motion detector, we programmed the exit request in the DSX system and verified the doors were working.

Balch Springs, TX

December 23, 2024

Customer contacted us to upgrade and replace old DVR with a Vitek DVR. We installed a Vitek DVR and verified all ten cameras were up and recording on the new DVR. We then setup the DVR in the cloud account and had the customer share the system with another user, verifying that both apps were working properly.

Dallas, TX

October 7, 2024

Customer wanted to move DSX and camera software to new machine. We successfully backed up the DSX, version 3.9.3 files and installed new DSX software onto the new virtual com server. Converted the database and verified the data was good, keyed the software to the new server and backed up the database. Finally, we changed the settings on the Lantronix unit and the verified DSX was communicating.

Dallas, TX

February 27, 2024

Customer requested help with changing of battery. Dallas Security Systems, Inc. checked the charging circuit and replaced the panel backup battery.

Celina, TX

January 3, 2024

Customer contacted us to replace carbon monoxide reader. Dallas Security Systems replaced the CO2 detector on the first floor next to the stairs. While on site, we updated the panel firmware and performed all necessary system tests.