Reviews for Dallas Security Systems

Rudy was extremely fast and proficient with his work! Great, and friendly guy! Very knowledgeable!!

Rudy was excellent! He resolved our issue quickly and explained everything to where we could understand. He went above and beyond what we needed.

Called to get training on a system and Rudy was very helpful! He sat down and spent time showing me all the necessary features that I specifically will be using.

Thank you so much Rudie for your timeliness and professionalism! You’re the BEST!

Rudy added alarm system on two buildings. He explain the system and did a great job.

Rudy was very quick responding and took care of our needs immediately. I could not have asked for better service! Thank you!

Rudy was awesome! Very knowledgeable, professional, and pleasant. He was able to fix our issue right away.

Rudy was awesome!

Our company was in need of urgent gate repair. Rudy not only fixed the initial problem, but he went above and beyond by making repairs to our system.

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Comment: Rudy was the best. He's experienced, accurate and very knowledgeable.

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Comment: Scott is so nice and professional. He always takes care of my problem. I want to give a shout out to Scott and Dallas Security Systems! They are the best!

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Comment: Scott was very friendly and took care of our issue quickly.

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Comment: Scott did an amazing fast job . He was working on a desk that i have to sit at and he wasn’t bothered at all . Super sweet and patient ! Makes sure you get the best solution out of the job !

DSS delivers superb customer service and ensures that the systems run perfectly. Rod Hassett is the best. Highly recommended!

These systems are top notch. As a manager dealing with multiple locations, this has been the easiest most efficient security system we’ve had. Remote or on site, this is the way to go. The technician named Spencer explained to me the functionality of the system very well, and you can just tell these guys are the best at what they do.

Again, thank you DSS!

Great work by Dallas Security Systems, special shoutout to our technician Rudy Obregon!

Scott Dunkin did an AWESOME job. He would not stop until he uncovered every item- finally after many escalations and tech issues - got it fixed! And trained me on items I never knew about!!!!

lynda stroud posting for bob Scot showed up the same day i called [on time[ he ran thru dx on the system quickly and corrected two problems He was kind enough to give me an updated tutorial

Rudy gave his best to resolve our concerns. He was patient and meticulous at his job.

There’s no problem this team can’t handle especially Floyd Gallegos. Been fortunate to work with him while I’ve been employed between two different organizations. His level of expertise is really great and his customer service is beyond what is expected.

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Comment: My new salon needed a camera system with access control and your team did a fantastic job.

We've had a great experience with DSS since we opened a year ago. In addition to the standard burglar alarm sensors, we also use sensors attached to our DMP panel to monitor our walk-in coolers and freezer for higher-than-normal temperatures and a water bug for flooding. Any variance from the normal state causes a Supervisory Alarm (non-monitored) on the panel and send us a text with a super-loud notification tone. This literally saved us hundreds in food spoilage when a compressor failed.

I would like to give a special shout-out to the Field Technician Spencer. Spencer installed our system, returning as many times as necessary to get everything set up as we wanted and stabilized. Since then, when we require a service call, we always request Spencer -- and actually wait longer for him to be available. He has a funny, grouchy demeanor that is endearing but more importantly, he is well-versed in the system configurations and when he encounters an unknown, he will persist, read manuals and other resources, call in to internal experts and even manufacturers until he comes up with the solution or at least and acceptable workaround. We appreciate him a great deal --- he can NEVER LEAVE DSS! We need him! Thanks DSS!

Spencer is a rock star! Great service and professionalism.

(2 Weeks Later) Today, had Scott come out and do some additional work and these guys are great.

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Comment: Technician Rudy was able to come to Winstead PC after hours and quickly resolve two issues with a great attitude.